Let AI handle the calls and chats. Your team stays on the tools.
Service Core's AI tools take care of the work that fills your day without filling your pipeline — answering calls, replying to enquiries, writing call notes, and responding to reviews.
Run one on its own, or layer the lot. Either way, every lead gets captured, every conversation gets logged, and your team's time goes where it counts.
Voice AI.
An AI voice agent that answers your phone like a seasoned receptionist. It’s trained on your business — services, service areas, hours, pricing, and how you quote — so callers can’t tell they’re not talking to your team.
- What it does on a call
- Answers calls, fields questions, and sounds like one of your team
- Captures the caller's details and exactly what they need
- Writes a clear summary with action points and drops a new opportunity into your pipeline
- Pings your team with the details, and patches urgent jobs straight through (optional)
Three ways to run it
Full-time (24/7)
The AI takes every call. Your team only picks up when it transfers an urgent job through. Built for crews on the tools all day.
Missed-call backup
Calls ring your line first. Miss one and the AI catches it instead of sending it to voicemail. Never lose a lead you couldn't get to.
After hours
The AI covers nights, weekends, and public holidays. In business hours, calls go straight to your team. Capture every after-hours lead without the after-hours shift.
Conversation AI.
Voice AI’s text-based twin. It handles inbound chat across your channels — answering questions, capturing leads, and creating opportunities — in a natural tone that sounds like your business.
- What it does
- Replies in your brand's voice and answers questions about services and quoting
- Captures the lead's name, phone, email, address, and what the job involves
- Creates the opportunity and alerts your team the moment a real lead lands
Three ways to run it
Auto-pilot
The AI replies on its own, start to finish. Best when you want chat handled completely hands-off.
Suggestive
The AI drafts every reply for your team to send, tweak, or rewrite. Best when you want a human eye on the final message.
Channel-specific
Switch the AI on per channel: web chat, SMS, Facebook, Instagram. A common setup is AI on web chat for instant replies, your team on SMS for existing customers.
Call Summary AI.
When a call between your team and a customer ends, the AI transcribes the recording and writes a clean summary straight onto the contact’s record.
- What you get
- A summary of what the caller wanted, what was agreed, and what's next
- The action items, pulled straight from the conversation
- The full transcript on the record, ready to scroll back through
No more scribbling notes mid-call or guessing at the details later. By the time you quote, book, or follow up, the context is already there.
Review Reply AI.
Drafts replies to your Google and Facebook reviews — personalised, in your tone, and written around what the customer actually said. No copy-paste thank-yous.
- What it does
- Writes a tailored reply to every review, good or bad
- Posts automatically, or holds for your approval — your call
- Flags the negative ones so you can step in when a phone call lands better than a reply
Made for businesses that want a strong review presence without the daily chore of keeping up.
Workflow AI Actions.
AI built into your Service Core automations, handling the steps that need judgement or a written touch — the kind a standard workflow step can’t manage on its own.
- What it can do
- Tags leads by job type and bumps urgent ones to the front
- Scores leads on intent and job size so you know who to chase first
- Drafts a follow-up SMS or email around what the lead asked about
- Boils long client emails down to a one-line note
These never face the customer directly. They work quietly inside your automations, doing the thinking that used to need a person.
How it all fits together.
- Each tool earns its keep alone — together, they're a machine. A day in the life of the full stack:
- Voice AI catches an after-hours call and drops the opportunity into your pipeline
- Next morning, your team calls back and Call Summary AI logs every detail to the record
- That afternoon, a web chat lead lands and Conversation AI handles it and books the follow-up
- Workflow AI Actions tag, score, and route each lead in the background
- Days later, a 5-star review rolls in and Review Reply AI takes care of the response
The result: no lead slips, no conversation gets lost, and your team’s time goes to the work that actually needs a human.