Privacy Policy

1. Overview

Service Core (“Service Core”, “we”, “us”, or “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using the Service Core platform (“Platform”), you agree to this Privacy Policy.

2. What This Policy Covers

This policy applies to:

• Visitors to our website

• Businesses and users of the Service Core platform

• Any personal information we collect, store, or process, including information about your customers that you choose to store in the Platform

When you use Service Core to store information about your customers, you remain responsible for your own legal obligations to those customers (for example, under your own privacy policy). In that situation:

• You are the Data Controller (you decide what you collect and why)

• Service Core acts as a Data Processor, handling that information only to provide, maintain, and support the Platform

This Privacy Policy explains how we handle both:

• your own personal and business information; and

• your customers’ information when it is processed by Service Core on your behalf.

3. Information We Collect

3.1 Information you provide directly

• Name and business details

• Contact details (email, phone, address)

• Billing information

• Login credentials

• Support requests and communication

3.2 Information collected automatically

• IP address and device information

• Browser type

• Usage patterns

• Cookies and tracking data

3.3 Customer Data (Information You Upload)

Includes your customers’:

• Contact details

• Job information

• Notes, photos, documents, videos

• SMS history, call logs, and communication data

This customer data belongs entirely to you.
Service Core does not own, control, or use your customer data except to provide the Platform.

4. How We Use Personal Information

We use personal information to:

• Provide and maintain the Platform

• Assist with onboarding and support

• Improve features and user experience

• Process payments and billing

• Communicate updates and service notices

• Protect and secure the Platform

• Comply with Australian legal obligations

We do not sell personal information.

5. How We Use Customer Data (Your Customers’ Details)

When you upload customer data into Service Core, we process it only to:

• Deliver the Platform and its features

• Assist with troubleshooting and support

• Maintain and improve system stability and security

• Comply with Australian law

Your customer data remains your property at all times.

We do not:

• Sell or share your customer data

• Access customer data unless required for support

• Use your customer data for marketing

• Train public AI models using your customer data

We treat the personal information of your customers with the same level of security, confidentiality, and protection as we treat your own personal information. Customer data is kept private, stored securely, and never accessed unless required to support your account or by Australian law.

6. AI Features & Data Protection

• Your data is never used to train public or general AI models

• AI tools only process data for the feature you are using

• All AI subprocessors must meet strict privacy and security standards

7. Disclosure of Personal Information

We may disclose personal information to:

• Trusted service providers (hosting, SMS, email, analytics, payment gateways, support tools)

• Regulatory or legal authorities as required

• You or nominated parties when authorised

We never sell or trade personal or customer data.

8. Data Storage & Security

In line with the Notifiable Data Breaches (NDB) Scheme, if a breach occurs that may cause serious harm, we will:

• Notify you promptly

• Investigate and contain the breach

• Provide details of affected data

• Notify the Office of the Australian Information Commissioner (OAIC) if required

10. International Data Transfers

Some data may be processed or stored using reputable service providers located outside Australia.
Where this occurs, Service Core ensures data handling meets or exceeds the Australian Privacy Principles.

11. Access and Correction

13. Children’s Privacy

We do not knowingly collect information from individuals under 18.
If identified, such data will be deleted promptly

14. Changes to this Privacy Policy

We may update this policy periodically.
Updates will be posted on our website with a revised date.
Continued use of the Platform signifies acceptance of the updated policy.

15. Contact Us

Service Core – Privacy Officer
Email: info@servicecore.com.au
Website: https://servicecore.com.au
Australia

If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC) – www.oaic.gov.au